Frequently Asked Questions
Short, honest answers. If yours isn't here, ask us on WhatsApp.
How do I place an order?
Browse the products you want, then tap the WhatsApp button to send us your order. WhatsApp is our checkout — we confirm availability, price and delivery with you before anything is dispatched.
How much is delivery and how long does it take?
Mombasa, Kilifi, Kwale: KSh 300, same day. Nairobi, Machakos: KSh 500 – 1,500, within 24 hours. There is no free-delivery threshold.
Which areas do you deliver to?
Those five counties — Mombasa, Kilifi, Kwale, Nairobi, Machakos. We do not currently deliver outside them.
What are your opening hours?
8:00 AM – 7:00 PM, every day. You can message us on WhatsApp any time and we'll reply during opening hours.
Where are you located?
Digo Rd, Opp Baroda Mall, Mombasa, Kenya. You're welcome to visit the shop.
How can I pay?
You place the order on WhatsApp and pay directly — M-Pesa (Lipa Na Mpesa) is supported. We agree the payment method with you when you order.
Do your products come with a warranty?
Warranty varies by product and is shown on that product's own page. Check the product details, or ask us on WhatsApp before you buy.
What is Lipa Mdogo Mdogo and can I use it?
Lipa Mdogo Mdogo (pay in small amounts) is available on selected phones. The terms are different for each phone and are listed in that product's description — there is no single deposit or instalment figure. Message us on WhatsApp about the specific phone you want and we'll walk you through its terms.
Can I return or exchange an item?
Return terms vary by product and are shown on the product page. To start a return, message us on WhatsApp.